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FAQ

Who is Wedding Sparkle

Wedding Sparkle is a trading name of Sparkle Events Limited registered in England; company number 08062783, registered office: North Vale Mill, Bradford Road, Brighouse HD6 4DJ

Do you have public liability insurance>

Yes, we have public liability insurance to the sum of £1,000,000 with Catlin Insurance (UK) Limitied

Does the price quoted Include fitting and collection?

No, unless it says otherwise non of our prices include delivery or collection.  Delivery and collection is charged at an extra £10 per item for decorations and £3.50 per item for chair covers. removing chair covers at the end of your event is usually done by the venue, if we have to do it then we charge an additional 50p per cover

Do you offer trade discount?

Yes we do, if you are a wedding planner, an event planner or a florist visit our trade pages for more information.

When will you collect your Items from the venue?

We will usually collect our hired Items on the morning after the event. 

If I pick up my order will I get a discount?

Yes our Click and Collect service save you loads

How do I find your premises?

For a Google map of where we are see our visit us page.

How do you calculate the price for stationery?

The price that we give you will Include design, production and 1 set of amends to your stationery Items.  All other client amends will be charged at £15 per hour.

Can I secure my date?

Click and collect orders are paid for in full at time of order and the items are reserved.  For weddings and events using our other services we will take a non-refundable £50 or 10% towards your invoice to save your day. 

Do you take a damage deposit

We take a preauthorization, you will be  authorizing electronic transactions done with a debit card or credit card and holding this balance until the hire goods are all returned and checked then the money will be released again automatically.

People like to party and unfortunately during your festivities accidents do happen and stock gets damaged and sometimes goes missing.  Any stock that needs to be replaced will be charged for at the full retail cost which is 3x the rental cost and deducted from your credit or debit card.

When Is my final balance due?

For Click and collect orders your full balance is taken at the time of your online order.

All other orders

50% of your outstanding balance is due 6 months prior to your event and your final balances is due 28 days prior to your event, we will send you email reminders. See our Terms and Conditions

Can I change my order?

Yes you have up until the 28 days before the event to make any changes to your order, and the price will be adjusted accordingly. You will be charged full cost of any Items that have been bought In specifically for your wedding.  

Can I cancel my order?

Yes you can cancel at anytime, however the save the date payment is NON refundable and If you cancel within 28 days of your wedding or event you will be liable for the full outstanding balance

Do you cover other area's of the UK?

We cover all of Yorkshire and Greater Manchester, we will consider other areas depending on the size of the order

How do I pay?

We accept all major debit & credit cards by phone and we also take PayPal and there is a link on invoices to pay on line or by using our bank details below.

What are your bank details?

Our account number Is 63797287 and our sort code Is 20-43-04, always quote the reference number on your Invoice, If this Isn't available then you must quote your surname and the date of your wedding.

Do you have any experience in decorating Indian weddings?

Yes, we have provided room decorations for several Indian weddings, our room decorations, particularly our aisle lights are very popular.  We work in partnership with Apna Venue/Sikh Leisure Centre in Huddersfield and a pleased to offer all Apna Venue customers 10% discount. 

Who is Inspire Hire Services?

In October 2010 Wedding Sparkle bought Inspire Hire Services including InspireHS.co.uk.  Inspire Hire Services was well known in the Pontefract and Wakefield areas and we no longer trade under the Inspire Hire Services brand or use the website www.inspirehs.co.uk.  We now trade under Wedding Sparkle and offer a larger and improved quality range of product and offer these at highly competitive prices.